We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@korean-glow.us. Please note that returns will need to be sent to the following address:
9461 CHARLEVILLE BLVD
BEVERLY HILLS, CA 90212
Unit: #502
If your return is accepted, we’ll send you return instructions. For returns requested due to change of mind (for example: you no longer want the item, ordered by mistake, or simply don’t like it), the customer is responsible for the return shipping cost. If you would like, we can provide a return shipping label, and the label cost will be deducted from your refund. If the item is defective, damaged, or you received the wrong item, we will provide a prepaid return label at no cost to you. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@korean-glow.us
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@korean-glow.us. Please note that returns will need to be sent to the following address:
1007n Orange Street Wilmington, DE , 19801
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@korean-glow.us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@korean-glow.us.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at: support@korean-glow.us
Return shipping costs are not refundable for change-of-mind returns.
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We want you to feel confident in trying our products, so we offer a 60-Day Risk-Free Trial on your first purchase. If you are not completely satisfied with the results after 60 days of proper use, you may request a 100% refund (including any standard shipping fees). To ensure fairness and prevent misuse, this trial guarantee is subject to the following conditions:
First Purchase Only: This 60-day money-back guarantee applies only to your first purchase from our website . It is limited to one per customer/household. Repeat orders or multiple quantity of the same product in the first order are not eligible for a refund under this guarantee . (We recommend trying one unit first to see results before purchasing additional units.)
Use for the Full 60 Days: To qualify, you must use the product as directed for a full 60 days. This trial is designed to give the product sufficient time to work. We encourage you to take date-stamped “before” and “after” photos to document your skin’s progress over the 60 days . Consistent use is key to evaluating the product’s effectiveness.
Documentation of Results: To prevent abuse of the trial period, we require proof that you genuinely tried the product for 60 days. When requesting a refund, you will need to provide your before-and-after photos or other evidence of your 60-day usage (for example, a short explanation of your daily regimen and the changes observed) . This helps us understand your experience and process your refund quickly. Don’t worry – if you’ve truly given the product a fair try, this is a simple step to demonstrate it.
Eligible Purchases: The 60-Day Trial Guarantee is only valid for direct purchases from our official website (korean-glow.us). Products bought through third-party retailers or any unauthorized sellers are not covered by this guarantee . Also, this offer excludes gift cards and items on clearance or final sale (since such items are typically non-refundable).
Requesting Your Refund: If you’re not satisfied after 60 days of use, contact us at support@korean-glow.us within 60 days of receiving your product to request the refund. Our team will review your submission (including the required documentation) and guide you through the next steps. All refund requests under this guarantee must be made within the 60-day window after delivery of your first purchase.
Full Refund, No Risk: Once your trial-period return is approved, we will issue a 100% refund of your purchase price including standard shipping costs you originally paid. Refunds are made to your original payment method. You do not need to ship the product back to us in most cases – feel free to dispose of or recycle the empty bottles/packaging. (If by rare chance we do require a return of the product or its container for inspection, we will provide a prepaid shipping label so you incur no cost. However, this is usually not necessary.)
Please Note: This 60-Day Trial Satisfaction Guarantee is intended to allow new customers to try our product risk-free, with no commitment. It does not affect your statutory rights or our standard 30-day return policy for unused items. We reserve the right to refuse a refund if the conditions above are not fully met or if we suspect fraudulent abuse of this policy. Otherwise, if you’ve met the requirements, you can enjoy peace of mind knowing that if our product isn’t the right fit for you, you’ll get your money back – 100% guaranteed.
Subscription & Auto-Refill Policy
At korean-glow.us, we offer subscription and auto-refill options designed to provide our customers with continued access to their favorite skincare products at a discounted rate.
By subscribing to a monthly refill plan, you agree to be automatically charged on a recurring basis (typically every 30 days) using the same payment method provided at checkout. Each billing cycle will trigger a new shipment of your selected product(s) until you choose to cancel.
We believe in flexibility and transparency — therefore, you may cancel your subscription at any time by contacting our support team.
To cancel or modify your subscription, simply contact our support team by email at support@korean-glow.us or log in to your customer account and manage your active subscription from your dashboard.
Cancellation Terms:
Please note the following:
We encourage all customers to reach out to our team for any assistance regarding their subscription — we're always here to help ensure your experience remains smooth, flexible, and transparent.
No Video, No Return & Refund
To protect both our customers and our team, we require all customers to record a video while opening their package for the first time. This unboxing video serves as proof of the condition of the product upon delivery.
If you receive a damaged, defective, or broken item and wish to request a return or refund, you must submit this unboxing video as part of your claim. Without a valid unboxing video, we are unable to process any return or refund requests related to damaged or broken products.
Please note the following:
We strongly encourage all customers to record their unboxing experience the moment their order arrives. This simple step ensures that legitimate claims are processed quickly and fairly.